Your plant is carefully packaged and prepared for the journey to your house or office.
The boxes we use to send your plants in are thick and durable. We use an environmentally friendly alternative to bubble wrap as well as keeping your items snug with layers of tissue paper.
For some of the heavier plants we also use padding made from sheep's wool. This is placed at the base of the pot to protect the plants roots from any shock from the ground.
The only plastic you'll find from a POTPLANT STUDIO parcel is the nursery pot your plant lives in. Our labels and tape are all paper based!
Additional care instructions are included with every plant, which makes it a great gift option.
Cards are available, please leave your message at the checkout.
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DISPATCH | DELIVERING TIMES
We deliver anywhere in NZ with a flat rate of $12
All orders are sent as a non-signature required, if there is somewhere you'd like the courier to leave your delivery, please leave the instructions at the checkout.
We dispatch packages on Mondays and Tuesdays. Wednesday orders will be dispatched the following Monday, this is so we know your precious plants won't be sitting in a depot over the weekend.
You'll be sent your tracking number via email once your order is dispatched.
Delivery times may vary depending on your location.
NORTH ISLAND: 1 - 2 day delivery service
SOUTH ISLAND: 2 - 4 day delivery service
Some rural areas may take a little longer. If you do not receive your order within a reasonable time, please contact us and we will follow this up.
RETURNS | REFUNDS
If you change your mind on your purchase after receiving your order, we cannot process a return or exchange due to the nature of the product. If you're not happy please get in touch with us!
In the rare instance your item is damaged during transit, please send through photos to us as soon as possible. We take care of the claim and replace or refund your purchase.
Care instructions are included with every plant, it is your responsibility to follow these for the best success.