PACKING + SHIPPING


 

PACKAGING

Your plant is carefully packaged and prepared for the journey to your house or office.

The boxes we use to send your plants in are thick and durable. We use an environmentally friendly alternative to bubble wrap as well as keeping your items snug with layers of tissue paper. 

For some of the heavier plants we also use padding made from sheep's wool. This is placed at the base of the pot to protect the plants roots from any shock from the ground. 

The only plastic you'll find from a PotPlant Studio parcel is the nursery pot your plant lives in. Our labels and tape are all paper based!

Additional care instructions are included with every plant, which makes it a great gift option. 

Cards are available, please leave your message at the checkout.

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DELIVERIES

We deliver anywhere in NZ

Fastway is our preferred delivery service. We dispatch packages on Mondays, Tuesdays and Wednesdays. If your order is placed after 2:30pm on a Wednesday, this will be dispatched the following Monday, this is so we know your precious plants won't be sitting in a depot over the weekend.

You'll be sent your tracking number via email once your package is dispatched. 

Delivery times may vary depending on your location.

North Island: Next day delivery service

If you're in the Wellington region, we offer a personal delivery service. Your order will arrive within 1 working day if placed before Thursday. Get in touch to find out more. 

South Island: 2 - 3 day delivery service, some rural areas may take a little longer.

If you do not receive your order within a reasonable time, please contact us and we will follow this up.

All orders are sent as a non signature required, if there is somewhere you'd like the courier to leave your delivery, please leave the instructions at the checkout.

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RETURNS

I don't like my plant: If you change your mind on your purchase after receiving, we cannot process a return due to the nature of the product.

If you're not happy please get in touch with us!

My item was damaged from the courier: If your item is damaged during transit please photograph the damage so we can contact the couriers and arrange a refund.